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Town of North Haven, CTTown of North Haven, CTTown of North Haven, CTTown of North Haven, CTTown of North Haven, CT
VNA Services

On just about every day of the week, the visiting nurses of VNA Services, Inc. were in and out of North Haven homes, continuing a nearly centuryold tradition of making it possible for homebound residents to receive medical care in the comfort and security of their own residences. Visiting nurses help make it possible for hospital stays to be shorter and recoveries quicker.

VNA Services, Inc., a not-for-profit, Medicare licensed, state certified home healthcare agency accredited by the
Community Healthcare Accreditation Program (CHAP), continued to provide community and home healthcare for the homebound residents of North Haven as it had since 1921. During the last 11 months, VNA Services, a member of the Saint Raphael Healthcare System, provided homecare services to approximately 129 residents, with 62 percent funded by traditional Medicare, 6 percent funded by Medicaid, 31 percent funded by insurance and private pay, and 1 percent funded by the town. The Town of North Haven’s allocations and donations were used to assist patients with acute or chronic illness for care not reimbursed under Medicare, for those who do not qualify for Medicaid and for services not fully covered by insurance plans. VNA Services had an insurance verification department to ensure that all possible payers were utilized prior to accessing town dollars. During July 2009-May 2010, town funds supported 19 nursing or therapy visits, 233 hours of home health aide and homemaker/companion assistance, and 2 flu shots provided and 3 hours of day care consulting.

VNA Services’ mission - to provide high quality health care services to those we serve in the home and community - continued, as its highly trained professional staff provided preventive services through clinics and educational programs. Town funds supported the following programs:

Adult Health Guidance Clinics – offered free of charge to residents of North Haven. Clinics are conducted by nurses from VNA Services, Inc. Nurses were available to take blood pressures and answer general health questions, including questions pertaining to specific medications, their side effects and how and when to take them. Individuals requesting information about prescriptions were asked to bring with them the exact prescription name as well as the names of any other medications currently being taken. During the fall, the agency conducts influenza and pneumonia vaccine clinics. Clinics were held in the following locations:

Joyce Budrow Senior Center on the 2nd Monday and 4th Wednesday of the month. During 2009/2010, there were
190 visits to this clinic over 19 sessions. The American Legion hall was the site of these clinics while the Center
was under renovation.

Steven Woods Clinic – this clinic was held on the first Monday of the month and serves primarily residents of the Steven Woods Senior Complex, although walk-ins were welcomed. During 2009/2010, there were 127 visits served at 12 sessions.

North Haven Recreation Center – held each first and third Wednesday. This clinic had a large attendance with
approximately 139 visits in 22 sessions. This unique clinic has attendees ranging from senior citizens to younger
residents in the work force.

Woods Edge Senior Housing – During 2009/2010 there were 102 visits to this clinic over 12 sessions. This clinic
was held every fourth Wednesday of the month.

Educational Presentations
Our Manager of Community Services and Community nurses offered educational programs at various locations
such as the Senior Center throughout the year.

Our services as “Health Consultants” to the town’s Moppet Minders Nursery School and Community Services Day Care Center were expanded in response to changes in state regulations and guidelines. All services were relocated to the American Legion when construction began to the Joyce Budrow Senior Center. For those who “surf the web,” our web site had some useful information on health and prevention as well as listings of times and locations of clinics and presentations. The web address was

Up to the minute information was made available about Influenza vaccinations,. When available, vaccination clinics
were held often in collaboration with the local health department, QVHD. Clinics were held in multiple locations
throughout town, servicing those 18 years or older.

VNA Services also provided state-of-the-art HomMedR telemonitoring as the standard of care. This hospital grade,
Type II instrument provided a way for medically suitable patients to have their vital signs monitored daily in their homes. Their data, which includes blood pressure, heart rate, blood oxygen level, weight and temperature, was transmitted once a day through the patient’s phone or via satellite to a computerized central station monitored by the agency’s telemonitoring nurse. It can help reduce hospital lengths of stay, re-hospitalizations and emergency
room visits, thus reducing health care costs.

The agency’s home care clinicians were equipped with laptop computers that were being used at the point of care in the patient’s home. Information was uploaded daily and synchronized with the agency’s mainframe computer system at its headquarters. The automated system provided homecare patients the benefit of having clinicians with on-site specific information regarding their condition and provided more time for the clinician to spend with patient care and educate them toward independence. In addition to VNA Services being the home care agency of choice for patients, the agency’s new technology made it an employer of choice for area nurses.

Roy Sasenaraine, the agency’s Executive Director & CEO, headed a skilled management team that continued its hard work at finding new ways to streamline processes and control costs while achieving excellence and exceeding expectations in homecare outcomes. Reimbursement continued to be a challenge for VNA Services as we strived to balance utilization while maintaining the highest quality of care. Note that both the federal and state governments continue to cut costs, thereby reducing the rates paid to home care agencies. VNA Services, Inc.,was a wholly-owned subsidiary of the Saint Raphael Healthcare System,and was acquired by VNA Community Healthcare of Guilford on June 8, 2010. The non-profit homecare agency will operate under the name VNA Community Healthcare and serve approximately 1800 patients daily, providing home-care services to residents of not only North Haven, but also greater New Haven, and Middlesex Counties. The main corporate office will remain in Guilford and there will
be a clinical office in Hamden.

We take this opportunity to thank those who have contributed gifts and memorials to our agency in honor of loved ones so that others may receive care. We appreciate the opportunity to provide home and community health services for the residents of North Haven .

Town of North Haven • 18 Church St. • North Haven, CT • 06473 • (203) 239-5321